Professional Consulting for the Web Industry

ELIZABETH S. KELLEHER
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SUMMARY OF QUALIFICATIONS
Successful, results-driven business analyst and project manager experienced with leading a wide range of initiatives both technical and non-technical. Areas of special focus include healthcare application development and implementation, website design/re-design, development and implementation, content and learning management systems. Award-winning web designer and developer with 10+ years of experience with the software development lifecycle including analysis, information architecture, design and development and 5 years of direct project management experience leading teams of up to 10 people.

RELEVANT SKILLS
Project Management
Project Management Life Cycle, Team Building, Conflict Resolution, Change Management, Business Communication, Requirements Gathering, Joint Application Design (JAD), Create/Manage Project Plans, Create Functional Specifications, Business Analysis, Technical Writing, Documentation, PMP Standards.

Web Development
ColdFusion, SQL (SQLServer, mySQL) PHP, Perl, JavaScript, ASP .Net, ASP-VBScript, JSP and Lotus Functions, HTML, XHTML, CSS, some XML and XSLT, WebTrends, on Windows NT/2000/2003/XP/Vista, Linux/Unix, Macintosh OS 10. Healthcare-specific: Allscripts, OutReach, IDX, Cactus (Credentialing), B.T.C.A.R.E. (Custom development).

Portals, Content Management, Publishing Tools and Desktop Applications
Joomla, Drupal, SharePoint, Communiqué, OpenShare, Greymatter, Movable Type, WordPress, HomeSite, Dreamweaver, Visual Studio .NET, IntelliJ, Paint Shop Pro, Fireworks, Adobe Photoshop, Adobe Illustrator, Microsoft: Word, Excel, Visio, Project, Access.

RELEVANT EXPERIENCE
Senior Business Analyst (November 2009 – Present)
Health Market Science, King of Prussia, PA (http://healthmarketscience.com)

• Used JAD and Agile techniques to gather requirements and bring stakeholders to consensus during requirements gathering meetings.
• Created requirements documentation, including charters, business requirements, functional specifications and high level project plans.
• Developed a new set of documentation templates to align requirements documents with PMO methods and the HMS corporate look and feel.
• Reworked the requirements gathering process to align with Agile methods and the HMS approach to reduce requirements gathering time and improve time-to-market.
• Mentored new business analysts joining the company to ensure an understanding of HMS business processes and quick turnaround for getting up to speed.

Consultant (July 2007 – November 2009)

• Technical Project Management for eCoreXperience, Inc. and Macrosoft, Inc.
• Web Design and WordPress Implementation, http://sacredpathwaysdoula.com

Project Manager (June 2007 – July 2007)
eCoreXperience Inc., Lagrangevile, NY (http://www.ecorexperience.com)

• Analyzed and documented business requirements and managed the development and implementation of the RTI State Database (http://state.rti4success.org) for the American Institutes of Research. Successfully coordinated resources in the U.S. and off-shore in China in spite of the twelve hour time difference to bring the project to launch on time and on budget.
• Implemented a new SaaS-model content management system for Assured Guaranty Corporation (http://assuredguaranty.com). Managed the five-person team remotely using conference calls, IM and email. Coordinated system updates and ensured customer satisfaction by maintaining a 48 hour turnaround time on all requests for updates with close to immediate turnaround time for urgent requests.
• Managed the website redesign and content management system implementation for the Digital Library Federation (http://new.diglib.org) on the Drupal CMS. Overcame difficulties with the development cycle by managing deliverables closely and providing a high level of QA on every aspect of the website.
• Coordinated the selection of a Learning Management System for the Associated General Contractors of America (http://agc.org). The recommended LMS was selected by the client and has been implemented as of Spring 2009. Also served as Junior Project Manager for AGC’s website re-design from June 2007 through October 2007, providing backup and coverage for the Project Manager and directly managing the final stages of the Information Architecture and Visual Design processes. Resolved conflicts within the team through use of careful communication and a moderated call to ensure that scope creep was curtailed.
• Conducted JAD sessions, created project plans, business analysis documents, technical and end-user documentation. Wrote proposals and updated the company’s proposal boiler plate to make it easier to respond to requests for proposals.

I.T. Project Lead (April 2005 – June 2007)
Brown & Toland, San Francisco, CA (http://www.brownandtoland.com)

• Successfully developed, tested and rolled out B.T.C.A.R.E. (Brown & Toland Claims, Authorizations, Referrals and Eligibility), a secured application built in HealthCareObjects and DBMS on the IDX Webframework and VMS backend to enable employees and contracted provider offices to view claims, submit, edit and review Authorizations and Referrals and request patient eligibility status.
• Trained doctors, office managers and nurses on-site in their offices on how to use BT C.A.R.E. and participated in the roll out of the application to hundreds of sites throughout the City of San Francisco.
• Launched several mid-sized projects including development of internal and external web-based provider directories, development of an online Re-credentialing application and the reorganization of the project plan for Brown & Toland’s Physician Practice Solutions office deployments.
• Developed a new Project Methodology standard, training program and supporting documentation and templates as part of the two-person project leadership team.

Web Developer (April 2001 – April 2005)
Brown & Toland San Francisco, CA (http://www.brownandtoland.com)

• Led the 5-person workgroup for the iCacti implementation: collected business requirements, developed requirements matrices, coordinated internal and vendor resources and ensured timely completion of deliverables for a successful go-live.
• Wrote detailed requirements documents, scope documents project plans, technical and training documentation for key web application projects. Conducted training sessions for end users on most web applications.
• Won CorHealth’s (http://www.corhealth.com) Best User Interface and Best Content awards in 2005 for the re-design of http://brownandtoland.com.
• Maintained Brown & Toland’s websites, the corporate intranet and all associated web-driven applications. Coordinated updates and information-gathering with different departments to ensure that all sections of the websites were up-to-date and all staff trained in the necessary systems.

Web Master (April 2000 – February 2001)
SuSE Inc., Oakland, CA (http://www.suse.com)

• Overcame communications challenges between the home office in Germany and the U.S. branch office by using online chat technology in addition to conference calls to ensure coordination of development efforts.
• Developed and implemented new web pages for the web site using NPS content management system and Javascript.

Web Designer/Developer (October 1999 – March 2000)
Designers & Planners Arlington, VA (http://www.dandp.com)

• Designed and developed web sites for the N45 branch of the Navy and other Naval clients in Cold Fusion and Notes Domino 4.6 and R5.

Web Designer/Developer (February 1999 – September 1999)
George Washington University Medical Center, Washington DC (http://www.gwumc.edu)

• Collected and documented requirements from physician project owners.
• Designed and developed alpha and beta prototypes of the Clinical Data Repository (CDR) user interface in ColdFusion, SQL Javascript and HTML.

Production Associate (June 1996 – February 1999)
The Chronicle of Higher Education, Washington DC (http://www.chronicle.com)

• Analyzed conversion procedures and identified areas to improve. Outlined improvement plan and implemented scripts with a net result of a 2-4 hour reduction in processing time.
• Created documentation and training materials for the conversion process.
• Converted the newspaper from typeset format into clean, cross-browser compatible HTML. Performed updates to the web site, answered help desk e-mails about web site use.

EDUCATION, TRAINING AND CERTIFICATIONS

• Candidate, Masters of Healthcare Administration, Informatics – University of Phoenix (Expected graduation: Spring 2011)
• Certificate in Project Management – American Management Association, San Francisco, CA (November 2006)
• Professional Coursework, PMP Project Management, Java, J2EE, XML/XSLT, Lotus Domino, ColdFusion, Perl (1997 – 2007)
• B.A. French Language and Literature, Minor in History, Smith College, Northampton, MA (May 1996)